#questions

FAQs

Here you will find all important information about our products, their use and purchase.

FREE shipping from € 45
(DE, AT, CH, NL)


Shipping costs under € 45:
DE & AT: € 3,99
CH & NL: € 4,99*


🇦🇹 Austria: 2 - 3 working days
🇩🇪 Germany : 4 - 6 working days
🇨🇭 Switzerland: 5 - 6 working days


Do you live somewhere else? Feel free to send us a message: hello@lottacurls.com


*Import duties may apply for deliveries outside the EU.

If you would like to return one of our products, we ask you to return the complete product in the sent package (or a similar shipping box) within 14 days to the following company address . Please inform us of your return by sending a clear statement by email to support@lottacurls.com.


Lotta GmbH & Co KG
Brockmanngasse 8
8010 Graz
Austria


Further information on returns can be found in the Right of Withdrawal .

Since hair products are hygiene items, the exchange or return of used products is not possible. Unfortunately, we cannot guarantee success. However, we are happy to answer any questions you may have. 😊


We ask for your understanding that as a young start-up we cannot cover the costs of return shipping. 💜

📏 What HAIR LENGTH is Lotta Curls suitable for?

Our Lotta Curls curling bands are suitable for all hair types from shoulder to chest length. 🥰

⏰ How long does the curling band have to be worn?

On average, we recommend leaving Lotta in your hair for at least 4 hours. You will get the best curling results if you use it overnight! 💤 Basically, the longer you wear the curling band, the better the result 😉

🤯 Is it difficult to use?

No! 😊 With a little practice, using Lotta Curls will be child's play for you. On average, you need 3-4 minutes to put them in and less than 2 minutes to take them out. Et Voilà! ✨

DIRECTIONS

💦 Use on wet or dry hair?

We recommend using it on dry or slightly damp hair.

But BE CAREFUL! If your hair is too wet, it may not dry completely overnight and you won't get the desired curling result.

❓Do the curls hold on very STRAIGHT HAIR?

YES! If you have straight hair, we recommend the curling band in Original Velvet. It is especially important to wear the band all night. We also recommend using styling mousse to keep the curls in place all day. 💪

❓Difference ORIGINAL VELVET vs. SATIN COTTON

The Original Velvet Curling Band is ideal for straight hair types , while the Satin Cotton Band is ideal for naturally wavy hair.

ORIGINAL VELVET:


  • Hair type: Straight

  • provides extra good support when worn

  • works with all hair types

SATIN COTTON


  • Hair type: natural wave

  • prevents frizz

  • gives hair more shine

TAKE THE TEST and find out which curling band suits you!

🌱 Is Lotta Curls VEGAN?

YES! All our curling ribbons are 100% vegan.

Unlike wool or silk, the material we use (panne velvet) does not contain any animal materials.

💦 Can I wash the curling band in the WASHING MACHINE?

No. We definitely recommend hand washing. Lotta Curls is handmade with 💜

🇪🇺 Where are curling ribbons produced?

We are very proud that we produce our curling ribbons in Europe under fair conditions. 🇪🇺 Our tailor shop is, like us, run by women. 💜

👩‍👧 Difference between the curling band for adults and children?

The bands differ in terms of length and width.
We have adapted the children's curling band specifically to children's heads and it is therefore shorter and narrower.